Help

Help & Support

Get help with your Screenshotly account and features

New to Screenshotly?

Check out our step-by-step guide to get started with all the key features.

Getting Started Guide

Capturing Screenshots

Learn how to capture and save screenshots using our API and tools

Managing Your Library

Organize, tag, and find your screenshots easily

API & Integrations

Connect Screenshotly with your apps and workflows

Still Need Help?

Our support team is here for you

Email Support

Send us a message and we'll get back to you within 24 hours.

support@screenshotly.dev

Live Chat

Chat with our support team in real-time during business hours.

Frequently Asked Questions

Quick answers to common questions

How do I capture my first screenshot?
You can capture a screenshot using the Playground or by making a POST request to our API. For full-page screenshots, set the full_page option to true.
How long are my screenshots stored?
Screenshots are stored indefinitely on our standard plans. You can manually delete screenshots or manage storage from your account settings.
Can I share my screenshots with others?
Yes! Each screenshot has a direct URL that you can share. You can also generate shareable links from the screenshots page.
What output formats are supported?
We support PNG, JPEG, WebP, and PDF output formats. You can specify the format in your API request or in the Playground configuration.
What's the maximum file size for screenshots?
The maximum file size depends on your plan. Free users can capture screenshots up to 5MB, while paid plans support up to 25MB.
How do I upgrade my plan?
Visit the Plans & Pricing page to compare plans and upgrade.
How can I integrate Screenshotly with my application?
We offer a REST API with SDKs for various languages. Visit API Keys to get your key and check the Integrations page for webhooks.
Is there a limit to how many screenshots I can take?
The number of screenshots depends on your subscription plan. Free users can take up to 50 screenshots per month, while paid plans offer higher limits.
How do I cancel my subscription?
You can cancel anytime from the Plans & Pricing page. Your account remains active until the end of the current billing period.